Planning, researching, designing and production of the new and improving on existing products and their marketing collaterals.

JOB TYPE: Full-time
WORKING HOURS: 5-day work week, 9-hour shift
OPERATION HOURS: 9.00am to 6.00pm (Monday to Saturday)

DUTIES & RESPONSIBILITIES:

• Performs market comparisons and surveys to assess competition
• Requests and compares quotation from ground agents and hotels
• Develop new tour packages (content, itinerary, costing, presentation and layout design) for Asia group series tours
• Redevelop, amend and revise existing tour packages (content, itinerary and costing) based on customers’ feedback
• Liaise with print companies for the printing of itineraries, brochures, advertisements, etc
• Assist the Executive Director in organising travel fairs
• Prepares sales kits for travel fairs
• Conduct product briefing for new travel packages
• Attend roadshows and networking lunch/ dinner with suppliers and stakeholders (e.g. Airlines, tourism organisations, etc.)
• Attend to ground agents when they visit
• Source for FAM or Inspection trips to update on existing destinations and to source for new destinations
• Design private tour (small families/ groups) itineraries
• Prepares tour package related information for advertising
• Monitor and revise terms and conditions of tour to protect interest of the Company, as and when needs arise
• Monitor departmental movement and staffing needs

 ACCOUNTABILITIES:
(Standard of performance/ key performance indicators for the areas of roles and responsibilities)

• Ensure copy contents and headlines do not contravene the Copyright Act 1987
• Ensure facts of copy contents are verified and justified
• Ensure grammar, spelling, and sentence structure of copy contents are correct

 REQUIRED EDUCATIONAL BACKGROUND & PROFESSIONAL EXPERIENCE:

• Must possess at least a Diploma or Bachelor’s Degree in Tourism Management or equivalent
• Minimum 1 years of working experience in related field

 REQUIRED SKILLS & KNOWLEDGE:

• Creative and able to write good, clear copy in a variety of styles with accurate spelling and grammar
• Highly accomplished writing skills, editing and proof reading abilities
• Good working knowledge of Photoshop/ illustrator are essential
• Photography skills will be added advantage

 REQUIRED LANGUAGES:

• Proficient in the English and Chinese languages – both written and verbal

 OTHER REQUIREMENTS (if any) :-

• Excellent teamwork, interpersonal and communication skills
• Strong time management skills; able to work under pressure and tight deadline
• Meticulous and detail oriented
• Commercial awareness with the ability to understand the target audience
• Good research skills
• Creative, self-motivated and able to work independently
• An eye for detail and able to meet tight deadlines

Provide information, advice and booking services for walk in customers who are wishing to travel

JOB TYPE: Full-time
WORKING HOURS: 5-day work week, 9-hour shift
OPERATION HOURS: 9.00am to 6.00pm (Monday to Saturday)

 DUTIES & RESPONSIBILITIES:

• Attends to & handle general enquiries and provide customer service to clients via, calls, walk-ins or emails
• Provide literature and information to clients concerning Western tour packages (i.e. destinations, transportations, travel routes, accommodations, fares, travel dates, travel regulations, etc)
• Discuss client requirements and advise on suitable options
• Make & confirm tour bookings and notify clients of travel requirements (i.e. luggage limits, insurance, medical, passports, visas, currency, etc)
• Collect payment and passports or visas for confirmed booking
• Records client data electronically and maintain files of departed tours
• Resolves clients’ complaints, travel problems, etc
• Updates clients on latest promotions and destinations
• Brief freelance tour guides and tour leaders
• Lead tour
• Guide and support new or junior tour consultant
• To handle any other requests from HOD/ Director

 ACCOUNTABILITIES:
(Standard of performance/ key performance indicators for the areas of roles and responsibilities)

• Ensure clients are satisfied and enjoy their travel by providing accurate information to mitigate over or unreasonable expectations
• Ensure high standards of services are provided to customers/ clients of Rabbit Vacation Signature Holiday
• Monitor and provide feedback on a daily and weekly basis

 REQUIRED EDUCATIONAL BACKGROUND & PROFESSIONAL EXPERIENCE:

• Minimum Diploma in tourism or related discipline is required
• Minimum 1-2 years related working experience

 REQUIRED SKILLS & KNOWLEDGE:

• Excellent geographical knowledge of Western countries and their tourist attractions and culture

 REQUIRED LANGUAGES:

• Proficient in the English, Chinese and Malay language; both verbal and written communication

 OTHER REQUIREMENTS (if any) :-

• Excellent interpersonal and communication skills
• Ability to work under pressure and tight deadline
• Ability to handle difficult customers and difficult situations
• Excellent customer service and listening skills
• The ability to remember detailed product information (i.e. destinations, places of interest, landmarks, culture, weather, etc)
• 5 days week
• Able to work on weekend & public Holiday if needed

Responsible for data entry, manage Visa application inquiries, creating Delivery Orders, Purchase Orders, Quotations and Invoices.

JOB TYPE: Full-time
WORKING HOURS: 5-day work week, 9-hour shift
OPERATION HOURS: 9.00am to 6.00pm (Monday to Saturday)

 DUTIES & RESPONSIBILITIES:

• Provides administrative support to ensure efficient operation of the Asia Team
• Answers phone calls, schedules meetings, and supports walk in visitors
• Administrative duties include filing, typing, copying, binding, scanning etc
• Completes operational requirements by scheduling and assigning organisational projects and expediting work results
• Exhibits polite and professional communication via phone, e-mail, and mail
• Supports team by performing tasks related to organization and strong communication
• Take dictation and minutes and accurately enter data
• Prepare reports and presentations with statistical data as assigned
• Distribute and store correspondence
• Monitor office supply levels, reorder when appropriate
• Assist in end-to-end customer’s Visa Application process
• Paper work of Operation (exp. rooming list, confirmation)
• To handle private group (exp. custom make itinerary and quotation)
• To handling receive or send email to ground, airline and tour assignment
• To check and monitor the airline for giving the full name list, departure, arrival date before ticket issued.

 REQUIRED EDUCATIONAL BACKGROUND & PROFESSIONAL EXPERIENCE:

• No working experience/ fresh graduate

 REQUIRED SKILLS & KNOWLEDGE:

• In-depth knowledge of data communications and MS applications
• Knowledge of destination or season

 REQUIRED LANGUAGES:

• Proficient in the English, Chinese and Malay language; both verbal and written communication

 OTHER REQUIREMENTS (if any) :-

• Excellent interpersonal and communication skills
• Self-motivated, enthusiastic and open to new ideas
• Ability to maintain confidentiality with information or items as required
• Ability to work under pressure and tight deadline
• Excellent presentation skills
• Ability to work independent
• Need to believe in what they are selling

The incumbent oversees the effective running of the whole operations of the Asia Sales Counter department to ensure that customers’ welfare are handled at the optimum, and team members are guided effectively.

JOB TYPE: Full-time
WORKING HOURS: 5-day work week, 9-hour shift
OPERATION HOURS: 9.00am to 6.00pm (Monday to Saturday)

 DUTIES & RESPONSIBILITIES:

• Oversee the overall running of the Sales Department (Asia Division)
• Handle customer complaints that are escalated upwards by the Executive, Supervisors, or Tour Consultants
• Check Tour Leaders’ reports and feedback of tour members (i.e. complaints, compliments, tour leaders’ performance, overall tour, etc.)
• Prepare monthly departmental sales report and to identify areas for improvement to improve Company’s profits
• Periodically audit and check that all country invoice files are in order and that full payment has been made prior to tour departure
• To be the point-of-reference and person in charge for:
   a) tour refund
   b) tour cancellation charges
   c) tour discount
i.e. the person team members have to consult prior to refund or cancellation charges are levied, or discounts given
• To be the point-of-reference/ consultation should there be booking problems or change in tour bookings, e.g. change in county of destination, etc
• Arrange, schedule and coordinate for new product briefing, conducted either by ground operators or operations department
• Coordinate all major travel fairs (MATTA Fair, MiTM Fair) and Asia related fairs, i.e. arrange schedules, briefings, itinerary, food and beverages, manpower and manpower charts, etc
• Coordinate with Freelance Tour Leaders and compile their availability period to lead tours in the Freelance Tour Leader Movement Chart
• Guide and motivate sectional leaders by conducting occasional one-to-one or focused discussion on their goals, achievements and challenges
• Provide guidance, counselling and support for the team, e.g. in work performance, attendance, personal grooming and presentation, etc
• Brief new team members and assign them to mentors
• Monitor departmental staff movement and leaves to ensure sufficient manpower
• Filter and disseminate enquiries via [email protected] to the relevant departments or PICs to handle the enquiries
• Assist in handling walk-in/ call-in customers
• Handle any other requests from the Director of Asia Operations.

 REQUIRED EDUCATIONAL BACKGROUND & PROFESSIONAL EXPERIENCE:

• Minimum Diploma/ degree in tourism or related discipline with tourism is required
• Minimum of 5 years of relevant working experience, with 2-3 years in a supervisory capacity

 REQUIRED SKILLS & KNOWLEDGE:

• Tactics for handling customer complaints
• Leadership and people management skills
• In-depth knowledge of destination or season
• In-depth knowledge and application of the Tourism Act 1992 and the Travel Terms & Conditions of the Company

 REQUIRED LANGUAGES:

• Proficient in the English, Chinese and Malay language; both verbal and written communication

 OTHER REQUIREMENTS (if any) :-

• Excellent interpersonal and communication skills
• Self-motivated, enthusiastic and open to new ideas
• Able to maintain confidentiality with information or items as required
• Able to work under pressure and tight deadline
• Able to deal with different types of personalities, both internally and externally
• Ability to work independently

Primarily carried out through online channels.

JOB TYPE: Full-time, Non-Tour Base
WORKING HOURS: 5-day work week, 9-hour shift
OPERATION HOURS: 9.00am – 6.00pm or 3.00pm – 12.00am

 JOB SCOPE:

• Deliver exceptional customer service while responding to customer enquiries on online sales channels, including but not limited to Facebook Messenger, Instagram, Instant Messages and Website
• Familiarize with company wide products and able to navigate using our internal AWS system
• Keep up to date with news and information to provide accurate information to our customers
• Enhance our customers’ experience by proactively offering solutions or products based on customers’ needs
• Educate our customers to utilize our website online booking system
• Convert online enquiries into sales and follow up with the booking

 CANDIDATE PROFILE:

• Possess a min SPM or certificate
• Well-versed with online social media platforms
• Strong interpersonal, communication, verbal and written skills
• Confident and independent to work in a virtual environment
• Willing to work in shift rotations (when required)
• Able to work on public holidays and weekends (when required)
• Fresh graduates are welcome to apply

 REQUIRED LANGUAGE:

• Proficient in English; both verbal and written communication
• Ability to understand Malay
• Mandarin is an added advantage

Creating and designing the visual elements and user interface (UI) of websites.

JOB TYPE: Full-time
WORKING HOURS: 5-day work week, 9-hour shift
OPERATION HOURS: 9.00am to 6.00pm

 JOB DESCRIPTION & RESPONSIBILITIES:

• Deploy cross-platform & responsive websites and application interfaces
• Handle design of marketing and promotional materials for websites and newsletter/ EDM
• Focus on designing and creating UI for the best possible user experience
• Support the team in all phases of the web design and development
• Work closely with designer, marketing and web development team on the execution of creative works
• Set-up user guides and documentation
• Keep updated on new technology and market trends to propose improvement on company’s product base and industry needs

 CANDIDATE PROFILE:

• Must possess a Bachelor’s Degree, Post Graduate Diploma, Computer Science/ Information Technology, Art/ Design/ Creative Multimedia or equivalent
• Minimum 3 years experience in website design and development
• Proficiency in web design software (Adobe Dreamweaver, Photoshop, Illustrator, Bracket)
• Knowledge of web-related technologies (HTML, XML, CSS, Java Script, JQuery, JSON, Ajax)
• Knowledge in WordPress frontend development is a must
• Knowledge of HTML5 and CSS3 will be added advantage
• Understanding of user interface design and information architecture
• Appropriate understanding of data protection and security
• Responsible, positive attitude & self-driven
• Ability to multitask, prioritize the given jobs and meet timeline
• A good team player and able to work independently with minimal supervision
• Junior and senior positions available. Salary shall commensurate with experience

Promote and establish a company’s products, services, and overall image in the minds of customers.

JOB TYPE: Full-time
WORKING HOURS: 5-day work week, 9-hour shift
OPERATION HOURS: 9.00am to 6.00pm

 DUTIES & RESPONSIBILITIES:

• Developing and implementing ideas to promote company products
• Assist and execute marketing campaigns and events and prepare post-mortem reports
• Assist in digital marketing (managing social media platforms such as Facebook, IG, Telegram and etc)
• Prepare and analyze customer’s feedback from social media platforms for improvement and to respond to build customer’s confidence and loyalty
• Communicate with external media, agencies and any other related parties pertaining to the marketing role of the company
• Assist and support Head of Marketing on daily task to ensure company branding and positioning is well ahead of peers and competitors
• Any ad-hoc task which is required by the management

 REQUIRED EDUCATIONAL BACKGROUND & PROFESSIONAL EXPERIENCE:

• Possess a recognized diploma / degree or professional qualification in Marketing / Marketing Communications / Advertising or any equivalent certification
• Entry level for this position does not necessitate any related work experience
• Officer levels require a minimum of 1 – 2 years’ experience in Marketing or similar role
• Well-developed written and verbal communication skills in English and Mandarin

Designed to cater to the specific needs of businesses and organizations that require arrangements.

JOB TYPE: Full-time
WORKING HOURS: 5-day work week, 9-hour shift
OPERATION HOURS: 9.00am to 6.00pm

 JOB DESCRIPTION & RESPONSIBILITIES:

• Responsible for the business development with existing and potential customers to achieve sales target and market share
• Identify, manage and secure existing and new account and continue to maintain a high level of sales achievement
• Implement all sales activities and maximize business opportunities
• Develop and maintain strong customer relation and loyalty to ensure client satisfaction of our services
• Ensuring customer commitments are communicated to respective operations

 CANDIDATE PROFILE:

• Possess a diploma or degree in Business/ Marketing or a minimum one-year working experience in a similar position
• Self-motivated, resourceful & strong time management
• Good interpersonal, communication and presentation skills
• Team player who is flexible, able to multi-task and maintain effective working relationships
• Proficient in English and Mandarin; both verbal and written communication Knowledge in other languages will be an added advantage