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Travel often brings about questions, concerns, and uncertainties, and we're here to address them all. Whether your inquiries are routine or unique, you've come to the right place. Here, we've compiled some of the most frequently asked questions (FAQ) about working with us to put your mind at ease. However, if your specific question isn't covered here, don't hesitate to reach out via [email protected] - we're always eager to assist and chat with you!
Booking your vacation through a trusted travel agency like Rabbit Vacation can greatly enhance your travel experience. These experts provide destination knowledge, personalized recommendations, and exclusive deals, saving you time and money. They also excel at reducing stress by handling logistics, offering emergency support, and providing personalized services, such as reservations and cultural insights.
For group travel or special events, travel agents, including Rabbit Vacation, streamline the planning process and secure cost-effective group rates. They can guide you in selecting suitable travel insurance and take accountability for your arrangements. While there may be associated fees, the convenience, expertise, and peace of mind they offer, especially through reputable agencies like Rabbit Vacation, make them a valuable choice for travellers seeking a seamless and enjoyable vacation. In essence, partnering with a seasoned travel agent like Rabbit Vacation can elevate your travel experience.
Using a travel agency typically doesn’t involve paying extra fees directly. However, some travel agencies may charge service fees for specialized services or complex itineraries, so it’s advisable to inquire about any potential fees upfront.
In summary, while you may not incur additional costs when using a travel agency for standard bookings, it’s essential to be aware of possible service fees and to clarify any charges before finalizing your travel arrangements through the agency.
Booking your trip with Rabbit Vacation offers several compelling reasons:
Our services are available to a wide range of individuals and groups, including:
Our services are flexible and adaptable to the needs and preferences of various types of travelers. Whether you’re seeking a leisurely vacation, an adventure-filled journey, or a special occasion trip, we are here to assist in creating memorable travel experiences tailored to you.
Obtaining a quote for a tour package from a Rabbit Vacation does not incur a cost. Travel agencies typically offer free quotes as part of their customer service to help you plan and budget for your trip.
They will provide you with information on the tour package’s price, inclusions, and any optional extras you may want to consider.
Certainly, you have the flexibility to work within a designated budget for your tour. Simply communicate your budgetary preferences during the consultation, and our consultant will adeptly customize your requirements to align with our existing tour packages.
Travel insurance can be a valuable addition when embarking on a packaged tour with a travel agency. While not obligatory, it offers an extra layer of protection. Travel insurance can cover expenses related to trip cancellations due to unforeseen events, medical emergencies, travel delays, lost luggage, and even rare circumstances like travel agency bankruptcy.
Assessing your risk tolerance, the trip’s cost, and your personal circumstances can help determine whether investing in travel insurance is a prudent choice. Carefully reviewing policy terms and coverage options ensures it complements the protections already provided by the travel agency, enhancing your peace of mind while exploring new destinations.
Payment plans for tours booked through Rabbit Vacation may be available, but their availability and terms vary based on factors like the tour type, destination, and package selected. In most cases, a deposit is required upon reservation. If full payment is not received at least 30 days before the departure date, Rabbit Vacation reserves the right to cancel the reservation and forfeit the deposit.
Deposit requirements are as follows:
Please note that these deposit amounts and payment terms are subject to change, and it’s essential to refer to the specific tour’s terms and conditions provided by Rabbit Vacation at the time of booking for the most accurate and up-to-date information regarding payments and cancellation policies.
Generally, you can book your trip with Rabbit Vacation all year round however the timing for booking a trip with Rabbit Vacation can vary depending on several factors:
In general, it’s a good practice to start planning and booking your trip with Rabbit Vacation several months in advance, especially if you have specific travel dates or preferences. However, for travelers seeking last-minute deals or flexible travel options, it’s worth checking with Rabbit Vacation periodically for any available offers.
Ultimately, the ideal booking timing depends on your individual travel needs and preferences.
To set up a consultation with Rabbit Vacation sales agents, you can follow these steps:
When scheduling a consultation, be prepared with specific details about your travel plans, such as preferred dates, destination, budget, and any special requests. This will help the sales agent provide you with more tailored advice and recommendations during the consultation.
Rabbit Vacation, like many reputable travel agencies, often strives to accommodate travelers with disabilities and special needs to ensure an inclusive and enjoyable travel experience. However, the extent of their services and the level of accessibility can vary depending on the destination, the type of tour, and the specific needs of the traveler.
Support and Assistance: Rabbit Vacation can provide knowledgeable staff or guides who are trained to assist travelers with disabilities and offer the necessary support during the trip.
It’s essential for travelers with disabilities to communicate their needs and preferences to Rabbit Vacation during the booking process. This allows the travel agency to make appropriate arrangements and provide the best possible assistance. Additionally, it’s advisable to inquire about the level of accessibility and the specific services available for disabled travelers when considering a particular tour or destination.
Ultimately, Rabbit Vacation’ ability to accommodate travelers with disabilities may vary from one tour to another, so it’s important to discuss your specific requirements with them and choose a tour that aligns with your needs
Tour Price Includes – Your tour price includes a scheduled return economy class flight air ticket, excluding taxes, which is non-refundable and non-negotiable. Accommodation and meals as specified in the tour brochure/itineraries.
Tour price Excludes – Airport taxes, fuel surcharges, tipping, and visa fees do not form part of the tour fare and it should be borne by the passenger. The Company is only acting as an agency to collect the above charges therefore it is subject to the Terms and Conditions of the respective authorities & airlines.
As a traveler heading abroad, you should ensure you have the following essential documents with you:
Always make multiple copies of your important documents, store them separately from the originals, and consider using a travel document organizer or digital storage solutions to keep your information secure.
Additionally, check the specific entry requirements and travel advisories for your destination country well in advance to ensure you have all necessary documents for a smooth and enjoyable trip.
Yes, Rabbit Vacation typically offers services for booking group travel. They specialize in coordinating group trips and tours for various types of groups, including:
When planning group travel with Rabbit Vacation, they can help with various aspects, including selecting suitable destinations, arranging accommodations, transportation, guided tours, and handling logistics to ensure a smooth and enjoyable experience for all group members. It’s advisable to contact Rabbit Vacation directly to discuss your specific group travel needs and receive personalized assistance in planning your group trip
After booking your trip, you will receive your itinerary via email from Rabbit Vacation. Should you need assistance or have any questions, you can contact the consultant who assisted you with the booking.
During your trip with Rabbit Vacation , you will typically have contact with their tour guides, representatives, or customer service staff who can assist you with any issues, questions, or concerns you may have while you’re on vacation. They are your primary point of contact for on-the-ground support.
Before embarking on your trip, it’s a good idea to familiarize yourself with Rabbit Vacation’ contact information, including emergency contact numbers, and keep this information accessible during your vacation in case you need assistance.
If you encounter an issue with your upcoming trip with Rabbit Vacation, you should first contact Rabbit Vacation directly for assistance. Our support team that can help you with any problems or concerns you may have related to your trip.
You can typically find our contact information on our website, booking confirmation, or any documentation we have provided you with regarding your trip.
If you need to change the dates of your trip booked through Rabbit Vacation, the specific process and options available will depend on several factors, including the terms and conditions of your booking, the type of tour or package you’ve chosen, and the policies of the travel service providers involved (e.g., airlines, hotels, tour operators). Here are some general steps to consider:
It’s crucial to initiate the process of changing your travel dates as soon as you can, as availability and options may become limited closer to your original travel dates.
Additionally, be prepared for the possibility of fees or price differences associated with rescheduling. Clear communication with Rabbit Vacation and a thorough understanding of their policies are key to a smooth date change process.
When it comes to vacation cancellations, travelers who’ve collaborated with a travel agent can benefit significantly. They need only make a single call to the agent, who will manage the entire process, provided you have travel insurance.
Cancellation policies depend on factors such as the travel company, booking type, and reservation terms. To cancel through a travel agent, here are some key steps:
It’s essential to thoroughly understand the specific policies and fees associated with your reservation before proceeding with the cancellation, as it may result in the partial or total loss of pre-paid expenses. Kindly view our T&C to know more about cancellation information.
Your feedback is valuable to us, and we welcome you to share your thoughts and experiences with Rabbit Vacation. Please take a moment to leave your reviews and ratings on our Google MyBusiness page for Rabbit Vacation.
Your input helps us continually improve our services to better meet your travel needs. Thank you for your support!
Booking your vacation through a trusted travel agency like Rabbit Vacation can greatly enhance your travel experience. These experts provide destination knowledge, personalized recommendations, and exclusive deals, saving you time and money. They also excel at reducing stress by handling logistics, offering emergency support, and providing personalized services, such as reservations and cultural insights.
For group travel or special events, travel agents, including Rabbit Vacation, streamline the planning process and secure cost-effective group rates. They can guide you in selecting suitable travel insurance and take accountability for your arrangements. While there may be associated fees, the convenience, expertise, and peace of mind they offer, especially through reputable agencies like Rabbit Vacation, make them a valuable choice for travellers seeking a seamless and enjoyable vacation. In essence, partnering with a seasoned travel agent like Rabbit Vacation can elevate your travel experience.
Using a travel agency typically doesn’t involve paying extra fees directly. However, some travel agencies may charge service fees for specialized services or complex itineraries, so it’s advisable to inquire about any potential fees upfront.
In summary, while you may not incur additional costs when using a travel agency for standard bookings, it’s essential to be aware of possible service fees and to clarify any charges before finalizing your travel arrangements through the agency.
Booking your trip with Rabbit Vacation offers several compelling reasons:
Our services are available to a wide range of individuals and groups, including:
Our services are flexible and adaptable to the needs and preferences of various types of travelers. Whether you’re seeking a leisurely vacation, an adventure-filled journey, or a special occasion trip, we are here to assist in creating memorable travel experiences tailored to you.
Obtaining a quote for a tour package from a Rabbit Vacation does not incur a cost. Travel agencies typically offer free quotes as part of their customer service to help you plan and budget for your trip.
They will provide you with information on the tour package’s price, inclusions, and any optional extras you may want to consider.
Certainly, you have the flexibility to work within a designated budget for your tour. Simply communicate your budgetary preferences during the consultation, and our consultant will adeptly customize your requirements to align with our existing tour packages.
Travel insurance can be a valuable addition when embarking on a packaged tour with a travel agency. While not obligatory, it offers an extra layer of protection. Travel insurance can cover expenses related to trip cancellations due to unforeseen events, medical emergencies, travel delays, lost luggage, and even rare circumstances like travel agency bankruptcy.
Assessing your risk tolerance, the trip’s cost, and your personal circumstances can help determine whether investing in travel insurance is a prudent choice. Carefully reviewing policy terms and coverage options ensures it complements the protections already provided by the travel agency, enhancing your peace of mind while exploring new destinations.
Payment plans for tours booked through Rabbit Vacation may be available, but their availability and terms vary based on factors like the tour type, destination, and package selected. In most cases, a deposit is required upon reservation. If full payment is not received at least 30 days before the departure date, Rabbit Vacation reserves the right to cancel the reservation and forfeit the deposit.
Deposit requirements are as follows:
Please note that these deposit amounts and payment terms are subject to change, and it’s essential to refer to the specific tour’s terms and conditions provided by Rabbit Vacation at the time of booking for the most accurate and up-to-date information regarding payments and cancellation policies.
Generally, you can book your trip with Rabbit Vacation all year round however the timing for booking a trip with Rabbit Vacation can vary depending on several factors:
In general, it’s a good practice to start planning and booking your trip with Rabbit Vacation several months in advance, especially if you have specific travel dates or preferences. However, for travelers seeking last-minute deals or flexible travel options, it’s worth checking with Rabbit Vacation periodically for any available offers.
Ultimately, the ideal booking timing depends on your individual travel needs and preferences.
To set up a consultation with Rabbit Vacation sales agents, you can follow these steps:
When scheduling a consultation, be prepared with specific details about your travel plans, such as preferred dates, destination, budget, and any special requests. This will help the sales agent provide you with more tailored advice and recommendations during the consultation.
Rabbit Vacation, like many reputable travel agencies, often strives to accommodate travelers with disabilities and special needs to ensure an inclusive and enjoyable travel experience. However, the extent of their services and the level of accessibility can vary depending on the destination, the type of tour, and the specific needs of the traveler.
Support and Assistance: Rabbit Vacation can provide knowledgeable staff or guides who are trained to assist travelers with disabilities and offer the necessary support during the trip.
It’s essential for travelers with disabilities to communicate their needs and preferences to Rabbit Vacation during the booking process. This allows the travel agency to make appropriate arrangements and provide the best possible assistance. Additionally, it’s advisable to inquire about the level of accessibility and the specific services available for disabled travelers when considering a particular tour or destination.
Ultimately, Rabbit Vacation’ ability to accommodate travelers with disabilities may vary from one tour to another, so it’s important to discuss your specific requirements with them and choose a tour that aligns with your needs
Tour Price Includes – Your tour price includes a scheduled return economy class flight air ticket, excluding taxes, which is non-refundable and non-negotiable. Accommodation and meals as specified in the tour brochure/itineraries.
Tour price Excludes – Airport taxes, fuel surcharges, tipping, and visa fees do not form part of the tour fare and it should be borne by the passenger. The Company is only acting as an agency to collect the above charges therefore it is subject to the Terms and Conditions of the respective authorities & airlines.
As a traveler heading abroad, you should ensure you have the following essential documents with you:
Always make multiple copies of your important documents, store them separately from the originals, and consider using a travel document organizer or digital storage solutions to keep your information secure.
Additionally, check the specific entry requirements and travel advisories for your destination country well in advance to ensure you have all necessary documents for a smooth and enjoyable trip.
Yes, Rabbit Vacation typically offers services for booking group travel. They specialize in coordinating group trips and tours for various types of groups, including:
When planning group travel with Rabbit Vacation, they can help with various aspects, including selecting suitable destinations, arranging accommodations, transportation, guided tours, and handling logistics to ensure a smooth and enjoyable experience for all group members. It’s advisable to contact Rabbit Vacation directly to discuss your specific group travel needs and receive personalized assistance in planning your group trip
After booking your trip, you will receive your itinerary via email from Rabbit Vacation. Should you need assistance or have any questions, you can contact the consultant who assisted you with the booking.
During your trip with Rabbit Vacation , you will typically have contact with their tour guides, representatives, or customer service staff who can assist you with any issues, questions, or concerns you may have while you’re on vacation. They are your primary point of contact for on-the-ground support.
Before embarking on your trip, it’s a good idea to familiarize yourself with Rabbit Vacation’ contact information, including emergency contact numbers, and keep this information accessible during your vacation in case you need assistance.
If you encounter an issue with your upcoming trip with Rabbit Vacation, you should first contact Rabbit Vacation directly for assistance. Our support team that can help you with any problems or concerns you may have related to your trip.
You can typically find our contact information on our website, booking confirmation, or any documentation we have provided you with regarding your trip.
If you need to change the dates of your trip booked through Rabbit Vacation, the specific process and options available will depend on several factors, including the terms and conditions of your booking, the type of tour or package you’ve chosen, and the policies of the travel service providers involved (e.g., airlines, hotels, tour operators). Here are some general steps to consider:
It’s crucial to initiate the process of changing your travel dates as soon as you can, as availability and options may become limited closer to your original travel dates.
Additionally, be prepared for the possibility of fees or price differences associated with rescheduling. Clear communication with Rabbit Vacation and a thorough understanding of their policies are key to a smooth date change process.
When it comes to vacation cancellations, travelers who’ve collaborated with a travel agent can benefit significantly. They need only make a single call to the agent, who will manage the entire process, provided you have travel insurance.
Cancellation policies depend on factors such as the travel company, booking type, and reservation terms. To cancel through a travel agent, here are some key steps:
It’s essential to thoroughly understand the specific policies and fees associated with your reservation before proceeding with the cancellation, as it may result in the partial or total loss of pre-paid expenses. Kindly view our T&C to know more about cancellation information.
Your feedback is valuable to us, and we welcome you to share your thoughts and experiences with Rabbit Vacation. Please take a moment to leave your reviews and ratings on our Google MyBusiness page for Rabbit Vacation.
Your input helps us continually improve our services to better meet your travel needs. Thank you for your support!
Rabbit Travel Voucher – also known as RTV, is a voucher that holds monetary value which can be used as a payment method. Voucher holders can use it to purchase / exchange various services provided by Apple Vacations Sdn Bhd.
Besides that, RTV can also be purchased and given as prizes, gifts or bonuses to your staff, clients or suppliers.
Voucher will be issued upon full payment and is valid for 3, 6 or 12 months. The purchaser can decide the validity of the voucher.
The travel insurance policy can vary depending on the provider’s chosen plan. Generally speaking, travel insurance policies provide coverage for unexpected events that may occur while you are traveling. This can include medical emergencies, trip cancellations or interruptions, lost or stolen baggage, and other unforeseen circumstances.
It is important to carefully review the travel insurance policy you are considering to understand what is and is not covered and any exclusions or limitations. You should also consider your travel needs and risks when choosing a policy and ensure you understand any deductibles or copays that may apply.
Tokio Marine
Attached with Tokio Marine Claim Form
We, Rabbit Vacation Sdn Bhd (Co No. 1516211-H) (“RVSB”) would like to ask you to take the time to read and understand this Privacy Policy carefully. By publishing this Privacy Policy in this website, we shall deem our customers and/or clients have already been notified. This policy explains how we may collect, use, share and process your personal data in accordance with the Personal Data Protection Act 2010 (“Act”) when we offer our services – tours, travel, cruise, hotels, events, meetings, and related products and services – through our person-to-person interaction or via our websites, mobile applications, or other online and offline means.
1. Personal Data We May Collect from You
We collect information about you in connection with your booking, use, purchase or inquire about our services. The personal data includes but not limited to the following:
– Flight information – flight number, arrival and departure time;
– Intended check-in and check-out dates;
– Number of rooms required;
– Pick-up and drop-off dates & time;
– Personal details of all passengers, including name, date of birth, nationality, gender, telephone number, email address and passport number.
2. How We Collect Your Personal Data
We may collect personal data either from you, from your authorized representatives, from third parties, or from publicly available sources which may include but not limited to the following:
3. How we use your Personal Data
The personal data collected from you shall be used for the following purposes:
4. Your Consent
You are hereby given notice that the travel products and services will only be made available to you upon you accepting and expressly consenting to the terms of this Policy, where such express acceptance and consent shall be evidenced by you checking and submitting the Consent Form, or signing accordingly on the relevant Consent Portion of the Booking Form issued by RVSB.
Upon the application of the foregoing paragraph above, you shall be deemed to have expressly consented to the collection and processing of your personal data by RVSB or any of its authorized agents, employees, partners and suppliers for the purposes stated in Clause 3 above. You shall also be deemed to have expressly consented to the disclosure of your personal data to the parties stated in Clause 6 hereof where such disclosure is required for the purposes or is for a purpose directly related to the purposes.
5. Your Rights
Subject to the note below, and in relation to your personal data, you shall have the following rights
(a) Right to withdraw consent
You may at any time, by written notice to RVSB, withdraw your consent to RVSB processing any of your personal data or such part or portion thereof. Upon receipt of such notice of withdrawal of consent and within the period prescribed by the Act, RVSB shall take all necessary measures to give effect to your withdrawal of consent, to the extent that such withdrawal of consent does not conflict with any of RVSB’s other legal obligations or with the provision of products and services to you.
(b) Right to Access
You may at any time, by written notice to RVSB, request for access to all your personal data that is being processed by RVSB.
(c) Right to Correct
Where a copy of your personal data has been supplied to you pursuant to Clause 5 (b) above and you know or are aware that the information held by RVSB is inaccurate, incomplete, misleading or not up-to-date, you may, by written notice, request RVSB to make the necessary correction to your personal data.
(d) Right to opt out of direct marketing
You may at any time, by written notice to RVSB, requesting RVSB at the end of a prescribed period, as is reasonable in the circumstances, to cease or not to begin processing your personal data for the purpose of direct marketing.
Note: RVSB reserves the right to refuse to entertain any request for access or correction in the following circumstances:
(i) Where you or the party making the request on your behalf fail to provide sufficient information as may reasonably be required to enable RVSB to positively locate or identify the personal data to which the access request relates;
(ii) Where you or the party making the request on your behalf fail to provide sufficient information as may reasonably be required to enable RVSB to confirm on your identity or the identity of the person making the request on your behalf or where RVSB feels that you or the requesting party is not in fact the owner or the subject of the personal data in question and is not lawfully entitled to make any requests in relation to the personal data.
6. Disclosure of Personal Data to 3rd Parties
RVSB collects, uses and discloses your personal data only for the purposes as stated in Clause 3 above. We do not share, sell or distribute your personal data with unrelated third parties, except for processing your travel and tour arrangements. We may disclose your personal data to our business partners, associates and third-party service providers (in or outside Malaysia) when reasonably necessary, and on a need-to-know basis. Disclosure of your personal information may include but not limited to the following:
(a) To process and complete your travel and tour arrangements, your information is provided to third parties including service providers such as the airlines, hotels, tour and transport operators, cruise operators, destination management companies, travel insurance agencies and third-party intermediaries (for example, credit card companies and banks) as deemed essential whenever you purchase AVSB travel and tour products and services;
(b) As and when required by relevant law to disclose the personal Information.
7. Cookies and Other Web Technologies in Our Website
AVSB maintains reasonable administrative, technical and physical security measures to protect your personal data from unauthorized access and use. Our employees have been trained to handle such data properly and in accordance with our security protocols and strict standards of confidentiality.
We shall store and/or retain all personal data only for as long as required for the fulfillment of the purposes or pursuant to any legal obligation imposed upon AVSB in the course of provision of the travel and tour products and services or by virtue of any applicable law that may from time to time be in force.
8. Specific Terms in Mobile Devices
We reserve the right to change this Privacy Policy from time to time as legal requirements and our business may change. Any changes shall be posted on our website at www.rabbitvacation.com
9. How to Contact Us
If you have any feedback or query in relation to the protection of your personal data, please contact us at 06-631 2929/ [email protected]
10. Payment Method
Bank: Public Bank
Beneficiary’s name: Rabbit Vacation Sdn Bhd
Account Number: 3234750011
Swift code: PBBEMYKL
Embark on an Enchanting Journey with Rabbit Vacations! Fuel your passion and select your dream destinations today!
No. 3-2, Jalan Rasah Prima 1,
Pusat Komersial Rasah Prima,
70300 Seremban,
Negeri Sembilan Darul Khusus, Malaysia.